Q: Who Are You?

A:  We are a manufacturer specializing in the development and production of iridology camera usb iriscope. The industry experience is more than 20 years. Provide customized service to customers with different appearance and color, model. Software customization service. Welcome to contact us for dealer price.Our Brand MAIKONG is registered in USA, CHINA, UK, Germany, France, etc countries, cooperation with more Natural centers, clinics, as famous brand in more iridologiest hearts.

Q:Where is your factory?

A: Our factory is in Shenzhen, China.

Q:Which certificates do you have?

A: We have  CE,ISO 9000,IS 13485 etc certifcates.

Q: How about payments?

A: Our payment ways is brank transfer/PayPal/Western Union/MoneyGram/ Credit Card, etc.

Q: How about delivery ways?

A: After received money,  we will deliver your order, by DHL,UPS,Fedex,TNT, EMS express, or by air, or by sea.

Q:How about iridology camera warranty ?

A: Our warranty time is 13months.

Q:How many days can we receive the iridology camera after you received the payment?

If no any custom problem, mostly, DHL/UPS/FEDEX/TNT is 5-7workdays, EMS and by air is about 10-15workdays. By sea is about 40-50days.

Q:How about package?

Our products package is aluminum box  with pearl contton to fix machine, outside package is paper box to protect the machine, which will not be damaged.

Q:How many kinds of  languages does your iridology software  have?

A: Until now, we have 15 kinds of language software, as following:

1)Malay
2)Spanish
3)Korean
4)English
5)Czech
6)Polish
7)Bulgarian
8)Russian
9)Pilanesian Professional
10)Portuguese
11)Italian
12)Japanese
13)German
14)Persian (Iranian)
15)Chinese

Q:How about after-sales service?

A:

We have a big after sales engineer group, via, Email, skype, whatsapp, for online support.  If too complex, our engineer can do remote online support, Via Sunlogin, Whatsapp, etc.

Q:How about your factory product scope?

We are an advanced and professional health equipment manufacturer and supplier, besides iridology camera,iriscope, we also provide Colonic machine, colon hydrotherapy machine, NLS machine(3d nls,7d nls,8d nls,9d nls.17d nls,18d nls,20d nls, metatron hunter 4025 NLS,4026 NLS,3D nls),Skin Analyzer,nail fold capillaroscopy,HTP Machine,High Voltage Machine. Metatron hunter 4025 NLS,4026 NLS,3D nls),Skin Analyzer,nail fold capillaroscopy,HTP Machine,High Voltage Therapy Machine,ion cleanser ,quantum resonance magnetic analyzer and other health equipment. Contact us for reseller pricing.

Q: How to Solve iriscope install problem?

A: We have online engineer group via whatsapp, or Sunlogin to do remote support.

Q: How to solve iriscope operation problem?

A: We have special videos which was stored in our USB Flash driver,  and user manual about how to use iriscope. Meanwhile, we have Youtube, Facebook, etc ads accounts to operation steps.

Q: How to study iridology?

A: welcome to visit our chinese factory to do face to face training, via our iridology engineer teacher.

Second, we have cooperater with USA IIPA, who can offer your online training.

Q: How to return iriscope in USA?

A: We have USA branch in Flordia USA, you can return the goods to our USA branch.

Q: How to buy iriscope in USA？

A: We have a big warehouse in Florida, USA, only 2-3days arrive, via UPS, or USPS.