2026-6-22 Vicki Eaton:I just bought the 12MP High Res CCD USB irisope diagnostic eye camera I have a windows 10 laptop. I put the usb drive in Got the analyis system icon on the main screen, but when I try to open it I get a message that : No USB lock is found! this is a commerical software! Please contact your dealer. I got the camera plugged in as well and nothing is working at all.
2026-6-22 Maikong MARK:
Hello,
Thank you for contacting us.
Before we can provide technical support, please send us your order number, invoice, or purchase details so that we can verify whether the Iriscope camera was purchased from our company.
If the device was purchased from us, we will help you resolve the “No USB lock is found” issue as soon as possible.
If the device was purchased from another seller, please contact your original supplier directly. The software license USB key and activation support are usually managed by the seller who supplied the equipment.
Thank you for your understanding, and we look forward to receiving your purchase information.
MAIKONG IRIDOLOGY SOFTWARE Installation and operation
